SMS Terms

1. How you opt in

You opt in by ticking the optional text-message box on therequest a call form or the contactform, and submitting it. That is the only way to join the program. We do not add numbers obtained any other way — not from purchased lists, not from lead vendors, not from a conversation you did not ask for.

Consent is not required to purchase goods or services, to enrol in any plan, or to submit either form. The box is never pre-ticked, and leaving it unticked does not affect your request in any way. The telephone field on both forms is optional as well.

We record the exact wording you agreed to, with the date, time, IP address and the page it came from, in order to evidence compliance with the Telephone Consumer Protection Act. The required Terms and Privacy agreement and this optional SMS consent are stored separately, each with its own timestamp.

2. How to stop

Reply STOP to (866) 346-1635, or to any message from us, at any time. You will receive one confirmation and nothing after that.

Other opt-out commands include QUIT, END,CANCEL, UNSUBSCRIBE and STOP ALL.

Stopping has no effect on your coverage, your application, or your standing with us. We will keep reaching you by telephone and email exactly as before, and nobody will ring to ask why you opted out.

3. Help and support

For assistance, you can:

• Text HELP to (866) 346-1635.
• Call (866) 346-1635, TTY 711. Monday to Friday, 9:00am – 5:00pm ET.
• Email support@healthbaseins.com.

4. Privacy and data sharing

Healthbase does not sell, rent or share your mobile phone number, your consent record or your personal information with third parties. Lists of people shopping for health coverage are actively bought and sold; we do not participate in that market in either direction.

Your number is used by this agency only, for the messages described above, and is disclosed solely to the messaging platform that delivers them on our behalf, which is contractually prohibited from any other use. We may otherwise disclose information only to comply with a legal obligation, to enforce our rights, or to protect our interests as required by law. How we handle everything else is described in our Privacy Policy.

5. Supported carriers

Healthbase Alerts is supported on major United States wireless carriers, including AT&T, Verizon Wireless, T‑Mobile, US Cellular, Boost, Cricket, MetroPCS and Google Fi, and many regional carriers.Carriers are not responsible for delayed, undelivered or failed messages.Carrier support may change without notice.

6. Delivery and liability

We do not guarantee the delivery of any message. Delivery depends on the network service of your wireless provider and on factors outside our control, and we are not liable for delays, errors or failures in message delivery.

Nothing that matters is communicated only by text. Enrollment deadlines, application decisions and anything with a date attached are handled by telephone and in writing, because a text that failed to send does not extend a deadline.

7. Changes to this program

We may modify or discontinue the program, or these terms, at any time. Material changes are posted here with an updated effective date and, where required, notified to enrolled subscribers.

8. Contact

Healthbase, 30 N Gould St, Sheridan, Wyoming 82801. (866) 346-1635, TTY 711, support@healthbaseins.com. Monday to Friday, 9:00am – 5:00pm ET.

STOP and HELP are answered at (866) 346-1635.